Agency & Control at Work

Having control over how work is organised is a key driver of motivation, wellbeing, and performance. Based on the Agency & Control dimension of the SMART Work Design Model, this course explores how autonomy, participation, and decision-making authority enable employees to take ownership of their work while supporting healthier, more adaptive, and high-performing workplaces.

Chapter 1. What Is Agency & Control at Work?

Chapter 2. The Foundations of Workplace Agency

Chapter 3. When Employees Lack Control

Chapter 4. Taking Ownership of Your Work

Chapter 5. Encouraging Participation and Voice

Chapter 6. Balancing Freedom with Responsibility

Chapter 7. Building a Culture of Ownership

About this Course

Relational Work Design

Micro Learnings

Work is inherently social. The quality of our workplace relationships shapes how we feel, collaborate, and perform every day. Based on the Relational dimension of the SMART Work Design Model, this course explores how healthy work design fosters social support, collaboration, belonging, and psychological safety to create workplaces where people and teams can thrive.