Having Supportive Conversations

Supportive conversations can strengthen trust, improve wellbeing, and help people navigate challenges before they escalate. In this course, you'll learn the principles of supportive workplace conversations and develop practical communication skills that foster psychological safety, active listening, empathy, and constructive support in everyday interactions.

Chapter 1. What Makes a Conversation Supportive?

Chapter 2. Listening to Understand

Chapter 3. Creating Psychological Safety in Conversations

Chapter 4. Common Communication Behaviours That Undermine Support

Chapter 5. Responding to Difficult Conversations

Chapter 6. Knowing Your Role and Boundaries

Chapter 7. Building a Culture of Everyday Support

Chapter 8. Every Conversation Shapes Workplace Wellbeing

About this Course

Recognising Signs of Distress

Micro Learnings

People experiencing distress don't always ask for help. Often, the earliest signs appear through changes in behaviour, emotions, communication, or work performance. In this course, you'll learn how to recognise common indicators of workplace distress, distinguish between temporary challenges and ongoing concerns, and understand how early recognition can lead to timely support and healthier workplace outcomes.